Tuesday, March 17, 2026

Payment Card Processing Best Practices

General Requirements

  • Honor all card brands equally
  •  If you accept any cards of a particular brand you must accept all cards from that brand equally
  • You cannot establish a minimum or a maximum for card purchases
  • You cannot impose a surcharge or fee for card payments separate from cash or check but you can give a discount for paying in cash (check)
  • You cannot establish special conditions for accepting cards
  • You can impose a convenience fee for certain payment channels, but there are conditions and limitations and the fee must apply to all payments received through that channel
  • You cannot ask for personal information unless instructed by the Authorization Center (a Code 10 authorization). This includes home or business phone number or address as well as drivers license information. The exception is for Mail Order / Telephone Order (MOTO) or Internet transactions for which you can collect an address for delivery and a zip code for the Address Verification Service.

Display card program marks

  • Signage for your physical location is available through Wells Fargo for free for Visa, MasterCard, and Discover; available separately for American Express (if needed)
  • Logo files for online display are available
  • Display card marks on MOTO / printed materials

Secure cardholder data

  • Do not store cardholder data in spreadsheet, word processing, database, or other software
  • Create and disseminate to staff a card information security policy
  • Design forms with cardholder information / signature line in box at bottom of the form. When processing the transaction, write the last four digits of the card number and the authorization number on the upper part of the form, then separate and shred the cardholder information from the bottom of the form

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